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The quickest and most efficient way to order a prescription and review test results is to register for the NHS app or use the NHS portal which can be found here.
The NHS app is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record including test results and more.
To register for the app, please go to the following link https://www.nhs.uk/nhs-app/
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All patients of the surgery who have access to a smart phone, computer or tablet are asked to submit their clinical or medical administrative query via a form on an online facility called ‘Accurx’. Click here for access to forms or click on the yellow box above. Please note that if you need to book an appointment with a member of the nursing team, you can telephone us as usual or send us admin form request stating what appointment you need, we will then be in touch with you.
We understand that there will be patients who are unable to submit their request electronically, and you will still be able to phone us, or visit us in person. In these cases, a receptionist will ask you the same questions as the online form, and take the same information. These requests will then be dealt with in exactly the same way as those who submit their requests electronically.
Every form received will be reviewed by a team (which includes clinicians). The team will decide how best to proceed with your query. If your query is medical and the triage team feel an appointment is appropriate, this will be classified internally as Red – urgent, Amber - less urgent and Green – routine. Red appointments will be allocated soonest, then Amber and then Green. The appointment will be booked in on the basis of clinical need, with the most appropriate person – a doctor, paramedic, nurse, or, if simply an administration matter such as querying at what stage a referral is, by the admin team.
Patients will not be given an appointment at the time their form is submitted but instead someone from the surgery will make contact once the request has been reviewed.
In order to register for online access, download the Patient Access Form or visit our reception desk and pick one up. We will need to see proof of ID when you submit the form so at the present time this will need to be done in person at either Buxted, East Hoathly or Manor Oak surgery.
Once you have submitted your form access will usually be granted within 14 days, there are occasions when the administrative process may take a bit longer and we would ask you to wait the full 14 days before enquiring about your online access. In very rare cases it may not be possible to grant online access but we will always let you know if this is the case.