All patients of the surgery who have access to a smart phone, computer or tablet are asked to submit their clinical or medical administrative query via a form on an online facility called ‘Accurx’.  Click here for access to forms or click on the yellow box above. Please note that if you need to book an appointment with a member of the nursing team, you can telephone us as usual (01825 732333) or send us 'admin form' request stating what appointment you need, we will then be in touch with you. If you call before 4.30pm, you will be given the opportunity for a 'call back' from us meaning you do not need to wait whilst holding on the telephone.

We understand that there will be patients who are unable to submit their request electronically, and you will still be able to phone us, or visit us in person. In these cases, a receptionist will ask you the same questions as the online form, and take the same information. These requests will then be dealt with in exactly the same way as those who submit their requests electronically.

Patients will not be given an appointment at the time their form is submitted but instead someone from the surgery will make contact once the request has been reviewed.

We have a range of appointment times available including evenings and some weekends. 

You will be contacted within two working days of submitting a medical request but obviously urgent cases will be dealt with as a priority as is the case now. It is anticipated that most, if not all, requests, will be reviewed on the day they are received, but please remember if your concerns are very urgent you should ring 111 for advice or go straight to A&E if you are very unwell and require immediate treatment. Your admin request will be dealt with as soon as possible by the administration team.

If all of the appointments for the day have been utilised, a note will be displayed advising that we have reached our safe working limits for the day and therefore patients will be advised to contact 111, as they are now, or, if the patient feels that their query really cannot wait, they are able to call the surgery and talk to the receptionist. You may wish to look again online or call back later to see if the form is available again. As the day progresses more appointments may become available; this situation could arise where not all requests received require an appointment, therefore freeing up capacity.

If a patient uses the admin request function for something which should actually be a medical request, the patient will be asked to resubmit their information using the medical form in order that the request can be triaged in the correct manner.

For patients who require regular blood test monitoring (and whom we understand require regular monitoring), you are able to request your blood test appointment using an admin form request. 

We have a range of appointment times available including evenings and some weekends for many of our services.

Chaperone for intimate examinations

If you are attending the surgery for a face to face appointment, you are able to request a chaperone for the consultation or procedure. If a suitable chaperone is not available, you may be asked to rebook your appointment for a time when one is. It is possible that if you require an intimate examination, the clinician may request that an additional member of staff (trained in chaperoning duties) from the surgery be present to act as a chaperone. This is to protect both patients and staff.  A family member or friend is not permitted to act as a chaperone, however, they may be present during the procedure/examination if the patient is content with this decision.

If you have fallen over

If you have fallen over, or injured yourself in any way it may be more appropriate for you to go straight to one of the local Minor Injury Units, or Accident and Emergency Departments as listed below.

Further information surrounding a head injury can be found here, for information on cuts and grazes please click here.

Test Results and Telephone Advice

Blood and urine test results are available from reception after seven days.  Please use the free NHS app to look up your blood tests results. Should you need to telephone us to obtain your results, we should be grateful if you would telephone in the afternoon when it is quieter.  In some circumstances it may be appropriate for results to be discussed with one of our doctors. For further information on how to download the NHS app, please click the below link. 

How to download the NHS App

PLEASE REMEMBER hat all staff members understand the importance of confidentially and anything you discuss with a staff member will be treated as such.