We aim to provide a high quality service in all areas, but we recognise that sometimes things can go wrong.
Your views are very important to us and we take all feedback received very seriously. We appreciate all your comments as they give us an opportunity to learn and improve. Your complaint will be managed by Martha Newman, the practice's Operations Manager.
A complaint is an expression of dissatisfaction of any services or information we provide, and/or the behaviour of any member of staff. We will treat every complaint seriously, with sensitivity, discretion and understanding. We will treat you with courtesy and fairness.
For further information on how to complain, please see the attached "Complaints Leaflet", a link is provided below
Complaints Leaflet
You are also able to make your views known by completing our Friends and Family feedback survey alongside your complaint or instead of making a written complaint.
A link to the Friends and Family Patient Survey can be found here