THE FOLLOWING SYSTEM WILL BE CHANGING FROM MONDAY 22 APRIL 2024. See here for further details 

**************************************************************************

Appointments

Our appointment system consists of a combination of:

• Pre-bookable nurse, GP and HCA appointments
• Book on the day appointments
• An online consultation using 'Accurx', further information can be found below

,

Booking an Appointment

When you phone the surgery you will initially speak to a member of our reception team, who will place your call with the most suitable medical professional.  Please be prepared to give a brief description of the reason for your call, so we can ensure that patients who require attention quickly are dealt with in the best way.  All members of staff will treat your information with complete confidentially.

To book an appointment, please phone the surgery at 8am.  We are introducing a selection of telephone assessment appointments that can be booked on-line.  Please speak to a receptionist if you wish to register for on-line access.  A member of the team will phone you back as soon as possible, so please keep your phone line free.  Through the course of the day they may have to deal with medical emergencies, so please be patient if your call back takes a little longer.  When they phone you, the clinician will assess your needs and in partnership with you, decide on the best course of action.  This might include one, or a combination of, the following:

• The clinician issuing a prescription for you to collect or have delivered
• A face-to-face appointment with a doctor, paramedic or ANP
• Having some blood tests carried out
• A home visit by a member of our practice team

Booking appointments online

Some GP appointments become available for booking at 7pm Sunday to Thursday. You can book these by using patient access. 

Online consultations using AccuRx

Patients of the surgery who have access to a smart phone, computer or tablet will soon be able to submit a clinical or medical administrative query via an online facility called ‘AccuRx'.  

These types of online consultations will be suitable for patients requiring non urgent medical advice from a GP or other clinical staff member. The service could also be used for things such as test/ scan results and updating health data.

The aim is to have responded to your query within two working days.

We hope patients will find this service offering useful.

Chaperone for intimate examinations

If you are attending the surgery for a face to face appointment, you are able to request a chaperone for the consultation or procedure. If a suitable chaperone is not available, you may be asked to rebook your appointment for a time when one is. It is possible that if you require an intimate examination, the clinician may request that an additional member of staff (trained in chaperoning duties) from the surgery be present to act as a chaperone. This is to protect both patients and staff.  A family member or friend is not permitted to act as a chaperone, however, they may be present during the procedure/examination if the patient is content with this decision.

If you have fallen over

If you have fallen over, or injured yourself in any way it may be more appropriate for you to go straight to one of the local Minor Injury Units, or Accident and Emergency Departments as listed below.

Further information surrounding a head injury can be found here, for information on cuts and grazes please click here.

Test Results and Telephone Advice

Blood and urine test results are available from reception after seven days.  Please use the free NHS app to look up your blood tests results. Should you need to telephone us to obtain your results, we should be grateful if you would telephone in the afternoon when it is quieter.  In some circumstances it may be appropriate for results to be discussed with one of our doctors. For further information on how to download the NHS app, please click the below link. 

How to download the NHS App

PLEASE REMEMBER hat all staff members understand the importance of confidentially and anything you discuss with a staff member will be treated as such.